Privacy Policy

1. Who We Are

Auto Glass of San Jose is a mobile auto glass shop based in San Jose and the surrounding parts of Santa Clara County, California. This policy covers anything we collect through autoglassofsanjose.com, over the phone, by text, or in the course of doing the work.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

Information Collected Automatically

When you visit autoglassofsanjose.com, we automatically collect:

• IP address and general location (city/region)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)
• Cookie and tracking data (see Section 5)

Information from Third Parties

We may receive information about you from:

• Your insurance carrier (in connection with claim processing)
• Google and other advertising platforms (aggregate analytics only)
• Review platforms (Trustindex, Google Reviews)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Scheduling appointments, dispatching technicians, ordering glass, and completing your service
• Quote generation: Providing accurate pricing based on your vehicle and service needs
• Insurance claim processing: Communicating with your insurer and processing claims on your behalf
• Communication: Sending appointment confirmations, service updates, and follow-up communications by phone, email, or text
• Warranty administration: Processing warranty claims and maintaining service records
• Business operations: Billing, accounting, and record-keeping
• Service improvement: Analyzing how customers use our website and services to improve quality
• Legal compliance: Meeting our obligations under applicable California and federal law
• Marketing: Sending promotional offers and service reminders, where you have provided consent or where permitted by law. You may opt out at any time.

We won't use your information for anything materially different from the list above without telling you first, and getting your permission where the law says we have to.

4. How We Share Your Information

We don't sell your personal information. We share it only in the limited cases below:

Service Partners

When we use a licensed subcontractor to do part of the work, we share what they need to do the job. Their contract with us requires them to keep your information private and only use it for that job.

Insurance Carriers

If you ask us to file a claim, we send the relevant paperwork to your insurance company. We only do this with your say-so.

Technology Service Providers

We use the following types of service providers who may process your data on our behalf:

• Website hosting and analytics (Google Analytics, Google Tag Manager)
• Payment processing (we do not store card data ourselves)
• CRM and scheduling software
• SMS messaging platform (for appointment notifications)
• Email delivery provider (for lead notifications)

Every one of these providers is contractually required to protect your data and isn't allowed to use it for anything else.

Legal Requirements

We'll share your information when the law, a court order, or a government authority requires us to. We'll also share it if we have to in order to protect Auto Glass of San Jose, our customers, or anyone else from harm.

Business Transfers

If the company is bought, merged, or sold, your information could be part of that deal. We'll let you know by email or a clear notice on the site before your data moves under a different privacy policy.

5. Cookies & Tracking Technologies

We use cookies and similar tracking on the site to keep things working and to see how people use it.

Types of Cookies We Use

Managing Cookies

Your browser settings control what cookies are allowed. Most browsers let you block or delete them. Turning some off may break parts of the site. Your browser's help docs walk through the options.

Google Analytics

We use Google Analytics to look at site traffic in aggregate. It doesn't tell us who you are individually. If you'd rather not be counted at all, the Google Analytics Opt-out Browser Add-on blocks it.

6. SMS & Text Messaging

When you give us your mobile number, you agree to get service-related texts from us. We don't share your number with anyone else for their marketing.

Message frequency varies. Standard message and data rates may apply. To opt out, reply STOP to any message. For help, reply HELP or call (408) 555-0100.

We retain SMS opt-in records as required by applicable law and carrier requirements.

7. Data Retention

We hold onto your information for as long as we need it to do the things this policy describes:

• Service records: 7 years (for warranty, insurance, and legal purposes)
• Payment records: 7 years (for tax and accounting purposes)
• Marketing communications: Until you opt out or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)

Once we don't need it, we either delete it for good or strip out anything that could identify you.

8. Data Security

We use reasonable technical and organizational measures to keep your data from being accessed, leaked, changed, or destroyed without permission. Those include:

• SSL encryption on our website (HTTPS)
• Restricted access to personal data (need-to-know basis)
• Secure payment processing through PCI-compliant processors
• Regular security reviews of our systems

No system on the internet is fully bulletproof. We do our best, but we can't promise absolute security. If you think something's been compromised, call us at (408) 555-0100 right away.

9. California Privacy Rights (CCPA/CPRA)

Your Rights

As a California resident, you have the following rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, where it came from, how we use it, and who we share it with.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where we need to retain information to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will receive the same quality of service regardless of whether you make a privacy request.

How to Exercise Your Rights

To submit a privacy request, contact us by:

• 📞 Phone: (408) 555-0100
• ✉️ Email: [email protected]
• 📬 Mail: San Jose, CA

We'll confirm who you are before we process the request. Once verified, we respond within 45 days, with the option of a 45-day extension if we need it. Privacy requests are free, and you can make up to two of them in any 12-month period.

Authorized Agent

You can have someone else file a privacy request for you. We'll need written proof you authorized them, and we may still confirm your identity with you directly.

Categories of Personal Information Collected in the Past 12 Months

10. Children's Privacy

Our site and services aren't built for kids under 16. We don't knowingly collect information from anyone under 16. If you think we did by accident, email [email protected] and we'll delete it.

11. Third-Party Links

We link to other sites, including some partner auto glass companies. Their privacy practices aren't ours to control. Take a look at their policies if you visit them.

12. Changes to This Policy

We update this policy now and then. When we make a meaningful change, we update the "Last Updated" date at the top, and where it makes sense, we'll email you or post a notice on the site.

If you keep using the site or our services after a change, that counts as accepting the new terms.

13. Contact Us

Questions about this policy, want to use your California privacy rights, or need to flag a concern? Reach us here: